Question 1

What is WTI?

Accepted Answer

WTI stands for We Tried It — a company specializing in high-quality video content designed to drive sales and traffic to product listings. WTI has 50+ video creators and livestream hosts across various age groups and personalities, ensuring a diverse range of perspectives and experiences.

WTI offers services including POV (Point of View) Videos, Livestreams, Giveaways, Photos, VVS (Vertical Video Shorts), and video placement on the WTI Shopping Channel. These services are available exclusively to clients with an active WTI subscription.

Question 2

How long has WTI been in business?

Accepted Answer

WTI, formerly known as What Tool’s Inside, was brought from concept to launch in 2017 by its creators at Vurn Media LLC. After joining Amazon Live during their beta testing program, WTI quickly rose to "A-Lister" status, providing their ever-growing audience with the latest information and deals on products. Rebranded to WTI | We Tried It, we have continually adapted to meet social demands and created custom strategies for brands seeking an audience. By means of POV (point of view) videos and daily entertaining livestream shows, WTI is blazing a trail and setting the bar for the way live shopping should be.

Question 3

Are there any restrictions on the types of products that can be featured in WTI videos?

Accepted Answer

Yes, as an A-Rated Influencer, WTI must abide by Amazon's Content Guidelines and our video creators will not feature any violent, sexual, political, offensive, or religious products. Each ASIN must be reviewed by WTI admin for approval.

Question 4

Are there any specific requirements or qualifications for becoming a WTI video creator or livestream host?

Accepted Answer

Yes, WTI has a unique strategic model for choosing creators/hosts and all content creators are interviewed based on WTI referrals.

Question 5

Can I preview a video before it is published?

Accepted Answer

No, previewing a video or requesting an edit to be made prior to it's being published is not permitted. These videos are not brand prompted and feature genuine user content. They also need to meet all WTI & Amazon requirements before being approved and pass through Amazon's moderation process. If there are specific things you require, it is your responsibility to provide those details in the NOTES section of the initial job request so our video creators are aware prior to being hired for the job. Fulfilling any or all of the preferences mentioned in a job's note is at the discretion of the video creator and not guaranteed.

Question 6

Can we provide an attribution link for the video?

Accepted Answer

Since we upload videos to our Storefront using our Amazon Influencer account, all videos are attributed to WTI.  With an active subscription, you have the ability to download all WTI videos you have ordered with usage rights to use on any platform along with your own attribution link.

Question 7

Can I have a copy of the video you made for my product?

Accepted Answer

All WTI members can receive downloadable copies of VVS and POV Videos with full usage rights for as long as the subscription remains active.

* Unauthorized use of this content after membership expiration or without active membership is strictly prohibited and considered a violation of our terms of service. We take content protection seriously and any such violation will be reported and subject to appropriate action. We encourage our members to fully enjoy the benefits of their membership while adhering to our terms and policies.

Question 8

What will happen if I record and repost the video you made for my product?

Accepted Answer

When our content has been reposted in any form without prior consent, appropriate action will be taken, including filing a copyright complaint without warning, and the video will be removed.

Question 9

Can I share a video you made to Social Media?

Accepted Answer

Yes, all WTI members can receive downloadable copies of VVS and POV Videos with full usage rights which can be used Off-Amazon and on social media platforms for as long as the subscription is active.

* Unauthorized use of this content after membership expiration or without active membership is strictly prohibited and considered a violation of our terms of service. We take content protection seriously and any such violation will be reported and subject to appropriate action. We encourage our members to fully enjoy the benefits of their membership while adhering to our terms and policies.

Question 10

Do you provide analytics for WTI POV videos on Amazon?

Accepted Answer

No we do not provide analytics. Since Amazon controls the placement of all videos uploaded and has the ability to move or change our video placement, we have no way of accurately knowing how our videos have performed.

Question 11

Can the video creator purchase my product and I will reimburse them for the cost of the product + shipping afterwards?

Accepted Answer

No, it is directly against Amazon's policies for a video creator to make an online purchase and accept reimbursement from a company. To have content made from WTI, you are responsible to ship your product, along with any necessary accessories required for your product to function. If the wrong product is shipped, the product is damaged, has missing parts or is non-functioning, we will contact you and the video creator will not create content until the issue has been resolved.

Question 12

What are the requirements for shipping products to video creators?

Accepted Answer

You are responsible for shipping your product, along with any necessary accessories required for it to function. If the wrong product is shipped, the product is damaged, has missing parts, or is non-functioning, we will contact you, and the video creator will not create content until the issue has been resolved.

The product(s) must be shipped within 4 weeks of being notified that a video creator has been hired for the job. If not, the job will be switched to DRAFT status and cancelled. Additionally, if there is a product issue and our Client Relations Manager has been unable to contact you or you have not responded within 4 weeks, the job will be cancelled and the credits returned to your account. The video creator will have the right to keep or discard the product with no obligation to create content.

By consenting to the shipping clause, you agree to bear full responsibility for all shipping fees, duties, taxes, customs charges, and any other expenses associated with the transportation and delivery of the goods to the designated destination. The video creator shall not be liable for any such costs or fees incurred in relation to the shipping process.

Question 13

Can I add comments to a job for the video creator?

Accepted Answer

Yes, you may add a few comments in the NOTES section of each Job Request. These may include: suggested product uses, points of interest, installation instructions, demonstration location preferences, or requests for a specific video creator. However, POV videos are not brand prompted and feature genuine user content, so it is at the video creator's discretion whether or not to include any of the included comments. Since our video creators specifically apply for jobs featuring products that interest them with a full knowledge of what the job will entail prior to committing, Job Requests (including NOTES) can not be modified/changed after a video creator has been hired.

Question 14

If a video creator is hired for multiple jobs for the same product, do I need to ship multiple products?

Accepted Answer

Yes, it is your responsibility to ship the item to the video creator for each job ordered, even if the video creator already owns the product.

Question 15

Can the Video Creator post a written review of my product?

Accepted Answer

No, Amazon's policies prohibit companies from providing products in exchange for written reviews.

Question 16

Can I ship multiple products to a video creator to have them featured together in one video?

Accepted Answer

Normally WTI videos are single product focused, however, if you would like to ship multiple products to a video creator and have them featured together in one video, you would need to include all ASINs being shipped and a request to have these products featured together in the "Notes" section of the job request for admin to review prior to approving the request.

Question 17

What does having "usage rights" mean?

Accepted Answer

Having usage rights to WTI videos means that you are permitted to download and use our unaltered videos on your website, social media platforms or elsewhere, while your subscription is active.  
Once a subscription has expired or been cancelled, you lose usage rights and must immediately remove all videos created by WTI from your Amazon product pages, websites, social media, or any other platform. Failure to do so is a violation and considered copyright infringement.  In addition, WTI will remove all videos created for your brand from our Amazon Storefront 12 months after the video was published.

Question 18

Can I obtain ownership of a WTI video?

Accepted Answer

Yes, you will need to fill out the Job Form requesting "PURCHASE VIDEO" for 24 credits. This gives you permanant ownership to a pre-exsiting WTI video. The video will be deleted from WTI's Amazon Storefront and you will be given access to download the unwatermarked version and have the ability to edit/alter the video.

Question 19

Does WTI have WeChat?

Accepted Answer

Yes, WTI has a WeChat account. Simply search: 务恩传媒 on WeChat or scan this QR code to connect with us.

Question 20

Can I make changes to a job I ordered?

Accepted Answer

Yes, if your job is in "draft" status, you are able to edit and make changes.

Once you "publish" a job and WTI admin has "approved" it, you will be unable to make any changes. However, admin may be able to approve an edit as long as a video creator has not yet been hired.

If your job allows for product variations, (size, style, color, etc.) admin will update the ASIN to indicate the video creators preference & include those details in the "notes" section.

*See also: What should I include in the notes section of a job request form?

Question 21

If I am unhappy with a video, may I request that an edit be made?

Accepted Answer

Keeping in mind the video creators are real customers using the product in their daily lives, not hired actors, a request to edit would be permitted only if the video creator made an inaccurate statement or demonstrated the product improperly. It would be at the discretion of WTI to decide whether an edit is required.

Question 22

Why hasn’t a video creator been hired for my job request, even though it’s approved?

Accepted Answer

Approval by our admin team means the job meets our guidelines, but it does not guarantee a creator will be hired. Our video creators are not paid actors; they choose projects based on personal interest and availability.
For simple products (e.g., small, indoor items with no accessories or installation), a creator is typically hired within 24–72 hours. However, complex jobs—such as those involving large, seasonal items, required assembly, outdoor filming, or specific locations—may receive few or no applicants due to limited creator availability or interest.
If a job receives no applicants after 4 weeks, it will be removed and the associated credits will be returned to your account.

FAQs | Frequently Asked Questions